Frequently asked questions.

Nucleus is an AI consultancy that builds, deploys, and manages conversational AI systems for enterprises. We combine strategic consulting with hands-on engineering and proprietary telecom-grade infrastructure to deliver AI phone agents that handle sales, scheduling, support, and more.

We own the infrastructure. Most AI companies are wrappers around third-party APIs. Nucleus is built on our own telecom network that processes 600M+ minutes per month. That means better latency, better uptime, and better security than any competitor.

We serve any business that relies on phone communication. Our primary verticals are retail, healthcare, and food distribution, but our platform works across any industry — from dental practices to Fortune 500 enterprises.

Enterprise customers get dedicated infrastructure (your own CPUs, GPUs, servers), custom AI model training, a dedicated success manager, and a four-phase engagement: Audit → Design → Deploy → Optimize. Every deployment is tailored to your specific requirements.

Yes. We integrate with all major CRMs (Salesforce, HubSpot), ERPs (SAP, Oracle, NetSuite), EHR systems (Epic, Cerner, Athena), scheduling platforms, and custom APIs. Our integration team handles the entire process.

We're SOC II, HIPAA, GDPR, and CRTC compliant. All data is stored and managed in-house — no third-party dependencies. Every interaction is encrypted end-to-end, and every access is logged for full audit trails.

Every engagement begins with a consultation. We assess your workflows, identify automation opportunities, and propose a tailored deployment plan. Pricing is scoped to your specific requirements — no one-size-fits-all tiers.

Our four-phase process — Map, Design, Deploy, Own — typically takes 2-6 weeks depending on scope. Every engagement includes a dedicated fractional CIO who manages the project from start to finish.

All major credit cards, ACH bank transfer, and wire transfer for enterprise accounts. All payments are PCI-compliant.

Sub-200 milliseconds on average — faster than human reaction time. Our proprietary infrastructure eliminates the latency issues common with third-party API wrappers.

Our auto-scaling infrastructure handles from 1 to 10,000+ concurrent calls. Enterprise customers on dedicated infrastructure have no upper limit.

Yes. Our AI agents support real-time multilingual voice with natural pronunciation across all deployments.

After an initial consultation, most deployments are live within 2-6 weeks through our Map → Design → Deploy → Own process. Your dedicated fractional CIO manages every milestone.

We offer a complimentary initial consultation where we assess your workflows and demonstrate what Nucleus can do for your specific use cases. Contact us to schedule yours.